Refund Policy

Last Updated: [DATE]

WashPros (“WashPros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, purchase our products or services, join our communities, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information.

1. Information We Collect

Depending on how you interact with WashPros, we may collect the following types of information:

Information You Provide

When you sign up for a free resource, purchase a Masterclass, book coaching, register for an event, contact us, or otherwise interact with WashPros, you may provide:

Name
Email address
Contact information
Billing and payment information
Information submitted through contact, registration, intake, or support forms
Information about your business or goals that you voluntarily provide
Information you provide when participating in our communities

Payment information may be processed through third-party payment and platform providers. We do not intend to store your complete payment card information ourselves.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device information
Pages visited and interactions with the website
Referral or campaign information
General usage and analytics information
Information collected through cookies, pixels, and similar technologies

2. How We Use Your Information

We may use the information we collect to:

Provide access to purchased courses, coaching, events, and other services
Deliver free resources and requested information
Process and manage purchases and registrations
Send transactional and account-related communications
Respond to questions and support requests
Send educational, promotional, or marketing communications where permitted
Improve our website, courses, services, and user experience
Understand website traffic and marketing performance
Prevent fraud, abuse, or unauthorized access
Comply with applicable legal obligations

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link included in the email.

3. Cookies and Tracking Technologies

WashPros may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve website functionality, measure advertising performance, and support marketing activities.

These technologies may be provided by third-party services, including analytics and advertising platforms such as Facebook/Meta and Google, where applicable.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

4. Third-Party Service Providers

WashPros may use third-party platforms and service providers to operate our business.

These may include:

Kajabi — for course hosting, account management, payments, and related services
Google — for analytics, advertising, or tracking where applicable
Facebook/Meta — for advertising, analytics, or tracking where applicable
Other service providers necessary to operate our website, communications, payments, or services

These providers may process information on our behalf or as otherwise described in their own privacy policies.

5. How We Share Information

We may share information with service providers that help us operate WashPros, including providers responsible for hosting, payment processing, course delivery, analytics, marketing, communications, and customer support.

We may also disclose information when reasonably necessary to comply with applicable law, respond to legal requests, protect our rights or property, prevent fraud or abuse, or protect the safety of our users or others.

WashPros does not sell your personal information to third parties.

6. Course and Community Information

If you participate in a WashPros community, including our public Facebook Group or private student community, information you choose to post may be visible to other members or users of that community.

Please do not share information in community spaces that you would not want other members to see.

Third-party communities, including Facebook/Meta communities, are also governed by the privacy policies and terms of those platforms.

7. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain marketing communications
Withdraw consent where processing is based on consent

To unsubscribe from marketing emails, use the unsubscribe link provided in the email.

To submit a privacy-related request, contact us using the information below.

Privacy Contact: [PRIVACY EMAIL]

8. Data Security

We take reasonable measures designed to protect the information we collect from unauthorized access, use, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and otherwise fulfill the purposes described in this Privacy Policy.

Specific retention periods may vary depending on the type of information and the reason it was collected.

10. Children's Privacy

WashPros is intended for adults and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website after an updated Privacy Policy is posted constitutes acceptance of the updated policy to the extent permitted by applicable law.